Terms of service
Resale Site Terms of Sale
Bailey Grace Closet Concierge LLC · shop.baileygraceclosetconcierge.com · Last updated: July 20, 2026
These Resale Site Terms of Sale (“Terms of Sale”) govern purchases you make from the Bailey Grace Closet Concierge LLC ("Bailey Grace") online resale shop at shop.baileygraceclosetconcierge.com (the “Shop”). By placing an order, you agree to these Terms of Sale and to the General Terms and Conditions posted at baileygraceclosetconcierge.com (the "General Terms"), which are incorporated herein by reference. In the event of any conflict between these Terms of Sale and the General Terms, these Terms of Sale will control with respect to Shop purchases. If you do not agree, please do not purchase from the Shop. You must be at least 18 years old and able to form a binding contract to purchase from us.
Who these Terms of Sale apply to: These Terms of Sale apply to buyers who purchase from the Shop. If instead you are a resale/consignment client sending us items to sell, your relationship with us is governed by our separate Terms and Conditions.
1. About the Shop and Our Items
The Shop sells new and pre-owned clothing, accessories, and related goods. Some items are owned by Bailey Grace; others are sold on behalf of our consignment clients. In every case, Bailey Grace is the seller of record for Shop purchases and is your point of contact for orders, shipping, returns, and refunds.
Most of our items are pre-owned and sold on an “as-is” basis in the condition described. We describe condition, note visible flaws, and provide measurements and photographs as accurately as we reasonably can. Pre-owned items may show normal signs of prior ownership. Colors and details may appear differently on different screens. Because most items are one-of-a-kind, quantities are typically limited to a single unit and sell on a first-come, first-served basis; adding an item to your cart does not reserve it.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to purchase from the Shop.
3. Authenticity
We do not knowingly list or sell counterfeit goods. While we endeavor to assess authenticity in good faith, we make no warranty or guarantee of authenticity unless an item’s listing expressly states that it has been professionally authenticated by an approved third-party service. Where a listing references a brand, we have described it in good faith based on the information available to us. You acknowledge that purchasing pre-owned goods carries inherent risks regarding authenticity and that your sole remedy for any authenticity concern is as set forth in the Returns section below.
4. Pricing and Availability
Prices are shown in U.S. dollars and are subject to change until you place an order. We make reasonable efforts to display accurate prices, descriptions, and availability, but errors may occur. If we discover a pricing or description error affecting your order, we may cancel the affected portion of the order and refund you; we will contact you if this happens. Because inventory is limited and often unique, an item may sell out before your order is completed.
5. Orders and Order Acceptance
Your order is an offer to purchase. A binding contract is formed only when we accept your order by sending a shipment confirmation or by shipping the item; any automated order acknowledgment you receive upon checkout is not an acceptance of your order. We may decline or cancel an order for reasons including item unavailability, suspected fraud, errors in pricing or description, or inability to verify your information. If we cancel an order after you have paid, we will refund the amount charged.
6. Payment
Payment is due in full at checkout. We accept the payment methods shown at checkout. By submitting payment, you represent that you are authorized to use the payment method provided. You agree not to initiate any chargeback or payment dispute except in good faith and after first contacting us to attempt to resolve the issue. We reserve the right to suspend or refuse future orders if we reasonably believe a payment is unauthorized or fraudulent.
7. Sales Tax
We collect and remit sales tax where required in accordance with applicable law, including Connecticut law. Applicable tax is calculated and shown at checkout.
8. Shipping
This Shipping Policy applies to orders you place as a buyer from the Shop. It does not govern the prepaid Resell Bags or return labels used by our consignment clients, which are addressed in our separate Terms and Conditions.
Processing Time: orders are processed within 2 business days (Monday–Friday, excluding holidays). You’ll receive a tracking number by email once your order ships.
Shipping Methods: we ship via USPS, UPS, or FedEx depending on location and package size; all shipments include tracking.
Shipping Costs: calculated at checkout based on your location and order size.
Delivery Times: Domestic (US) 3–7 business days after processing; International 7–21 business days after processing (customs may cause delays).
Tracking Your Order: once your order ships, we’ll email you a tracking number; you can track your package directly through the carrier’s website.
International Orders: import duties, taxes, and customs fees are the recipient’s responsibility and are not included in the item price or shipping cost.
Risk of Loss / Lost or Damaged Packages: risk of loss passes to you when the carrier delivers or attempts delivery of the package to the shipping address you provided. If your package is lost or arrives damaged, contact us at hello@baileygraceclosetconcierge.com within 7 days of the expected delivery date and we’ll work with the carrier on your behalf to file a claim; however, Bailey Grace is not responsible for the outcome of any carrier claim and is not obligated to refund or replace items once risk of loss has passed to you, except as provided in the Returns section below.
Returns & Exchanges: please see the Returns section below.
9. Returns — All Sales Final
Because our items are one-of-a-kind and/or pre-owned, and because we describe each item’s condition, note visible flaws, and provide measurements and photographs so you can buy with confidence, all sales are final. We do not accept returns or exchanges for buyer’s remorse, change of mind, fit, or the ordinary characteristics of a pre-owned item that were described or shown in the listing. For hygiene reasons, we are also unable to accept returns of intimates or swimwear, except where the item arrives damaged, defective, or materially not as described.
Damaged, Defective, or Not as Described: if your item arrives damaged, defective, or materially not as described in the listing, contact us at hello@baileygraceclosetconcierge.com within 7 days of delivery with your order number and photographs. If we confirm the issue, we will, at our sole option, provide a full refund or, where available, a replacement — and we’ll cover the cost of any return shipping for the affected item.
Approved Refunds: where we approve a refund under this section, it is issued to your original payment method after we receive and inspect the returned item (if we ask you to return it); please allow 5–10 business days for the refund to appear.
Nothing in this section limits any rights you may have under applicable consumer-protection law that cannot be waived.
10. Cancellations
You may request to cancel an order before it ships by contacting us at hello@baileygraceclosetconcierge.com; we’ll do our best to accommodate the request but cannot cancel an order once it has shipped. Once shipped, an order is subject to the all-sales-final policy above, except for items that arrive damaged, defective, or not as described.
11. Intellectual Property and Content
All Shop content, including our logo, designs, and original photography, is the property of Bailey Grace Closet Concierge LLC and may not be used without our prior written consent. Some listings may include vendor or manufacturer stock images. If you own an image and believe it has been used improperly, contact us at hello@baileygraceclosetconcierge.com and we will review and, where appropriate, promptly remove it.
12. Acceptable Use
You agree to use the Shop only for lawful purposes and not to interfere with its operation, attempt unauthorized access, or use it to infringe the rights of others.
13. Disclaimers
Except as expressly stated in these Terms of Sale, and to the maximum extent permitted by law, items are sold “as is” and “as available,” and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Pre-owned items are sold in used condition as described. Nothing in this section affects any rights you may have under applicable law that cannot be waived.
14. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising from a Shop purchase will not exceed the amount you paid for the item(s) at issue. In no event will we be liable for indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms of Sale limits liability that cannot be limited under applicable law.
15. Indemnification
You agree to indemnify and hold harmless Bailey Grace and its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from (a) your use or misuse of the Shop, (b) your violation of these Terms of Sale or any representation you make hereunder, (c) your violation of applicable law, or (d) your infringement of the rights of any third party.
16. Governing Law and Dispute Resolution
These Terms of Sale are governed by the laws of the State of Connecticut, without regard to its conflict-of-laws rules. Any dispute arising from a Shop purchase will be resolved exclusively in the state or federal courts located in Connecticut, and you consent to their jurisdiction. Before filing any claim, you agree to first contact us and attempt to resolve the matter informally for at least thirty (30) days from the date of your initial notice to us. To the fullest extent permitted by applicable law, you agree that any dispute will be brought in your individual capacity only and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.
17. Force Majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including carrier delays, platform outages, natural disasters, labor disputes, or governmental actions.
18. Changes to These Terms of Sale
We may update these Terms of Sale at any time. The current version will be posted on the Shop with a revised “Last updated” date. Your continued use of the Shop or placement of any order after such changes are posted constitutes your acceptance of the revised Terms of Sale. The Terms of Sale in effect at the time of your order apply to that order.
19. Contact
Bailey Grace Closet Concierge LLC
Email: hello@baileygraceclosetconcierge.com
Shop: shop.baileygraceclosetconcierge.com
Location: Washington, CT