Shipping policy

This Shipping Policy applies to orders you place as a buyer from the Shop. It does not govern the prepaid Resell Bags or return labels used by our consignment clients, which are addressed in our separate Terms and Conditions.

Processing Time: orders are processed within 2 business days (Monday–Friday, excluding holidays). You’ll receive a tracking number by email once your order ships.

Shipping Methods: we ship via USPS, UPS, or FedEx depending on location and package size; all shipments include tracking.

Shipping Costs: calculated at checkout based on your location and order size.

Delivery Times: Domestic (US) 3–7 business days after processing; International 7–21 business days after processing (customs may cause delays).

Tracking Your Order: once your order ships, we’ll email you a tracking number; you can track your package directly through the carrier’s website.

International Orders: import duties, taxes, and customs fees are the recipient’s responsibility and are not included in the item price or shipping cost.

Risk of Loss / Lost or Damaged Packages: risk of loss passes to you when the carrier delivers or attempts delivery of the package to the shipping address you provided. If your package is lost or arrives damaged, contact us at hello@baileygraceclosetconcierge.com within 7 days of the expected delivery date and we’ll work with the carrier on your behalf to file a claim; however, Bailey Grace is not responsible for the outcome of any carrier claim and is not obligated to refund or replace items once risk of loss has passed to you, except as provided in the Returns section below.

Returns & Exchanges: please see the Returns section below.