Refund policy

Because our items are one-of-a-kind and/or pre-owned, and because we describe each item’s condition, note visible flaws, and provide measurements and photographs so you can buy with confidence, all sales are final. We do not accept returns or exchanges for buyer’s remorse, change of mind, fit, or the ordinary characteristics of a pre-owned item that were described or shown in the listing. For hygiene reasons, we are also unable to accept returns of intimates or swimwear, except where the item arrives damaged, defective, or materially not as described.

Damaged, Defective, or Not as Described: if your item arrives damaged, defective, or materially not as described in the listing, contact us at hello@baileygraceclosetconcierge.com within 7 days of delivery with your order number and photographs. If we confirm the issue, we will, at our sole option, provide a full refund or, where available, a replacement — and we’ll cover the cost of any return shipping for the affected item.

Approved Refunds: where we approve a refund under this section, it is issued to your original payment method after we receive and inspect the returned item (if we ask you to return it); please allow 5–10 business days for the refund to appear.

Nothing in this section limits any rights you may have under applicable consumer-protection law that cannot be waived.